1. When will my purchase be delivered?

We will call you one to two days before your delivery date to confirm the particulars of your delivery. We do not promise specific delivery times, as there can be events, impossible to predict, that may delay your delivery. On the day of your scheduled delivery you may call into our customer service department and get updated as to the status of your delivery.

2. Why won’t you give me a time frame?

Door Store does not pre-assemble merchandise in their warehouse, the drivers do this assembly at your location. By us not doing this assembly in-house, Door Store can offer some of the lowest prices around, savings that are passed on to you, our consumer. Since every assembly varies in the amount of time it takes to complete it is impossible for us to predict what time our drivers will arrive at your home. You are always welcome to call our customer service staff on the day of your delivery and get updated as to the status of your delivery.

3. Can I request a morning or afternoon time frame for my delivery or service appointment?

You can request a time frame however Door Store does not guarantee any time frames and as such does not offer compensation for missing any time frames. Please ensure that on your delivery day, you have an open schedule and are available until your delivery is completed.

4. How long will my assembly take?

Most furniture form Door Store takes anywhere between 15 to 30 minutes to assemble per piece, large wall units and or complete desk systems may take even longer. If you have a scheduled delivery with assembly make sure that you have allotted sufficient time in your schedule to allow our skilled delivery staff to complete the delivery.

5. Will the driver call me before he comes to my home?

Door Store delivery personnel are required to call your home prior to arriving. If you need to be called at a certain amount of time prior (need _ hour call ahead), please call our customer service department or tell the person that calls to confirm your delivery, what you need, so that information can be passed along to our delivery teams.

6. How quickly can I get delivery?

For merchandise that is in stock and being delivered within our local delivery area, Door Store can have your merchandise delivered usually within 3 days. For national deliveries you can expect your delivery in 2 to 4 weeks from the time your order is placed and your balance collected.

7. Will you remove my old furniture?

At the time our delivery personnel arrives at your home, the area where the furniture will be placed should be empty and ready for your new furniture. We do not remove, nor do we move your existing furniture. If you need your furniture removed we recommend you call a local charity or the Salvation Army a few days before your scheduled delivery date.

8. Will the delivery men remove my electronics from my old furniture and install it in my new furniture?

We will not remove or touch any of your electronics. This is something you must do yourself or hire a qualified electronics technician to take care of this for you.

9. What is the difference between local and national deliveries?

A local delivery is any delivery within a 75 mile radius of Columbus Circle, NYC. Our only exceptions are that we deliver to specific zip codes in Philadelphia, PA., and to all areas of Long Island, NY. These deliveries are made by independent contractors based out of Secaucus, NJ. You can choose to have just a drop off or a complete delivery with assembly when using our local delivery service.

Our national delivery is any delivery that takes place out of our local delivery area (see above). We use several nationally recognized companies to insure these deliveries are made in a timely and efficient manner to your home. All of our national deliveries are a full white glove delivery, meaning that you get a full service delivery that includes set up and debris removal.

10. What does white glove delivery mean?

This means a complete delivery and assembly of all your merchandise, which includes removal of all packaging materials and debris from your home.

11. What areas in Philadelphia, PA are considered a local delivery?

The following zip codes are billed at local delivery rates: 19001, 19002, 19006, 19007, 19020, 19021, 19025, 19030, 19040, 19044, 19046, 19047, 19053, 19054, 19055, 19056, 19057, 19067, 19111, 19114, 19115, 19116, 19136, 19154, 19440, 19446, 19454.

12. Do you use UPS?

Certain items on our website are designated UPS shippable. When there are items to be shipped out of our local delivery area, and UPS is an option; we will use this shipping method because it is less costly for you the consumer. Items shipped UPS are sent KD (not assembled), and it is up to you to assemble this merchandise in your home. If you prefer a white glove delivery please call our customer service department during regular business hours or check the appropriate box during checkout.

13. Other companies offer free delivery and assembly, why doesn’t Door Store?

We have all heard the old saying nothing in life is free, well the same applies here. A company that is offering you free delivery and assembly is just passing those charges off to you in the cost of their merchandise. Every item on their showroom floor has been marked up a certain percentage to cover those costs, so whether you pick the item up at a store or have it delivered; you end up paying delivery and assembly on every item. Door Store on the other hand, gives you several options from picking up at a store, to a drop off with no assembly, to a complete delivery with assembly. This way we can offer you the lowest prices and you can add on services, as your budget permits.

14. What if my furniture is damaged when I receive it? Who should I contact? What should I do?

If you are receiving your merchandise during regular business hours and your merchandise is damaged please call our customer service department immediately (if possible while the delivery person is still there), do not forget to clearly write on the drivers manifest exactly what is wrong with your merchandise. If the item is in usable condition, you may keep the item and use it until a new item is sent back out to you. If the item is badly damaged, please refuse it and we will do our best to expedite a replacement.

If it is after regular business hours, please write down on the drivers manifest all damages and discrepancies you see and then call our customer service department as soon as possible during normal business hours. Again if the item is usable, you may keep it and us it until a new item is sent back to you. If the item is badly damaged, please refuse the item and we will do our best to expedite a replacement.

15. Why do you need pictures of a damaged item in my home?

This allows us to determine if we are going to send a repair technician to service your item or to replace the item completely. If it is a minor repair it does not make sense for you or for Door Store to remove the complete item, when the issue can be addressed in a 10 minute service call. Our drivers are all equipped with cameras and if they are in your home we have them take a picture of the issues(s). If you are calling our customer service department and have access to a digital camera and email, we will request that you email us pictures so we can quickly determine what level of service we need to provide.

16. What are your normal delivery hours and what days do you deliver?

Our local deliveries are from Wednesday through Saturday from 7 am to 7 pm. Our national deliveries are from Monday through Friday from 7am to 7 pm. There are times that due to situations beyond our control, your delivery can be delayed. In this situation Door Store will make every effort to contact you and try to give you alternatives, to insure that you get your merchandise delivered.

17. What is a survey?

Door Store will send out a trained person to come and measure your doorways, hallways, elevators etc. to make sure the items will fit into your home. If a survey is performed and the item does not fit, you are not responsible for any delivery or restocking fees. Surveys are only done in our local delivery area (see above). The cost for a survey is $35.00.

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